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Top Technology Trends in the Utility Industry for 2021



top utility technology trends 2021Providing safe, affordable, reliable energy has always called for adapting to shifting market and regulatory demands. The challenge has only increased as emerging technologies reshape the utility industry. And the pace of transformation is accelerating.

So how can utilities take advantage of these trends — finding new ways to improve reliability, efficiency, safety and security throughout their operations?

“Utilities have to adjust to the new normal we live in,” says Stefan Wolf, utilities industry vice president at SAP. “The world is changing rapidly, which requires quick decision-making. Advanced analytics capabilities are needed to support technologies like the Internet of Things (IoT) and Robotic Process Automation (RPA). It’s not just about amassing more data. It’s about being able to analyze that data and predict future events.”

“Utilities no longer have a choice but to embrace technology to foster innovation and change,” says Brad Williams, vice president of industry strategy at Oracle Utilities. “The industry cannot let old ways of thinking stand in the way of transformation. Machine learning and artificial intelligence (AI) can supercharge the efficiency and resilience of the core business. Other technologies can lead to entirely new value-added services and business models.”

The convergence of data and analytics

Real-time data analytics offers incredible potential for the utility sector — from reducing outages and maintenance costs to improving demand response.

“It’s coming together at the right time,” say Wolf. “Decisions have to be pushed toward the frontline to meet the speed of business. Executives need data and insights they can rely on. The convergence of these technologies allows utilities to put decision automation, control and oversight into the hands of the people who can use it.”

“Globally, utilities have made a significant investment in smart meters,” says Williams. “But they’ve only scratched the surface of what’s possible. And that doesn’t include data collected daily through IoT and other systems. Using the cloud, analytics, AI and machine learning to harvest data for actionable insights can drive better operational efficiency, customer engagement and more.”

“All of these tools, when implemented and managed correctly, give leaders deeper insights into the business,” says Wolf. “They can help improve processes and eliminate wasteful spending or redundant systems. Leadership can know more about the organization and be assured their teams have the same information and get the right guidance.”

“By applying sensors, AI and machine learning to their systems, utilities can be more prepared and resilient,” says Williams. “Take a situation such as severe weather. Using historical weather patterns to predict the impact on the grid, utilities can have crews and equipment ready to restore power and minimize outages.”

Supporting the renewable transition

As the energy sector shifts to solar, wind and other renewable sources, forward-looking utilities are using new technologies to ease the transition.

“The pandemic-related disruptions have underscored the industry’s need to focus on key areas which ensure grid stability and load shifting,” says Williams. “With distribution energy resources (DER) and smart home devices playing a bigger role, utilities are also looking for new opportunities to leverage data to create innovative customer connections.”

“Electric vehicles (EV) are one of the best examples of the critical role customers can play in balancing the grid,” says Williams. “If EV growth continues at its present rate, utilities will grapple with peak load impacts at the grid edge — particularly on hot days — when people come home from work and plug in their vehicles. A single EV can double the demand of a typical home.”

“To balance the grid, utilities must understand charging patterns and encourage customers to charge after peak hours when there are no constraints,” says Williams. “It’s a great opportunity for utilities to provide leadership. Creating smart charging programs taps into the EV owner’s energy focus to become a more active participant.”

“Microgrids and batteries offer another way for utilities to work more closely with customers,” says Williams. “A demand response program could ask customers to switch to backup power during a precarious weather event to reduce load. Combining centralized monitoring and control with distributed intelligence will lead to faster responses to renewable intermittency, overloads and equipment failure.”

utility technology trendsNew tools to secure the grid

The more distributed the grid gets, the more entry points exist for cybersecurity threats.

“Technology has enabled a greater amount of interconnectivity with things like IoT and edge devices to manage operations,” says Wolf. “This opens more ways for potential bad actors to access systems. Tools such as advanced analytics can test data streams — both from the distribution grid and the communication network — for signs of intrusion or manipulation. This helps utilities see potential weak points and address them in real time.”

“Make no mistake: utilities take cybersecurity seriously,” says Williams. “They’re continually rethinking how they can fortify the grid. Just recently, several utilities formed an alliance with key financial service institutions to see what they can learn from each other. At some point, however, having autonomous systems, AI and machine learning in place will be key to combatting cybersecurity threats as they occur.”

Improving training and safety

Finding, training and retaining skilled workers continues to be one of the industry’s biggest challenges. Utilities are applying new technologies to give employees the training they need and improve jobsite safety.

“Virtual reality (VR) and augmented reality (AR) hold clear benefits when it comes to training and safety,” says Wolf. “They allow employees to prepare for hazardous jobs and hone their skills without putting themselves at physical risk.”

“VR and AR take the guesswork out of certain situations,” says Williams. “This can dramatically lower training requirements. Take a broken transformer. Previously, a staff member would have needed to be extremely familiar with that equipment to successfully fix it quickly. Now technology can give newer personnel a guided tour on how to get to the damaged component and replace it.”

Drones can be a powerful tool for utility companies, as well,” says Wolf. “Inspecting and maintaining powerlines and other distributed utilities equipment is an inherently dangerous task, even more so in challenging terrain. Drones are ideally suited for such environments. They’re essentially IoT devices sending back data to provide insights into critical physical infrastructure.”

“We’ve proven through thousands of inspections that drones provide superior value and are a safer alternative to walking inspections, driving patrols or helicopters,” says Colbey Ryan, general manager of utilities at Exelon Clearsight. “The data acquired by our drones identified 50 percent more adverse conditions than what could be seen from the ground using binoculars.”

“Not only did we identify more, we were also able to improve the acuity of our inspections,” says Ryan. “Zooming in allowed us to see issues that were only visible from above the lines or from a closer proximity — such as rotten pole-tops, tracking on insulators and small hairline cracks on critical equipment.”

“It’s when you have all the data that the real challenge begins,” says Ryan. “We like to call that the data wall: when there’s so much value hidden in the raw data, but it’s more than your current systems and processes can handle. Data solutions are far more important. Our business model leverages our deep expertise to specialize in remote processing and analysis, to build an industry-leading, end-to-end service.”

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